Key facts: Going Digital Targeted Assistance Package

Who is eligible for the targeted assistance package?

You will be eligible if you have a working analogue TV but don’t yet have Freeview, Sky, Vodafone cable TV or Igloo, as long as, on the date your region went digital, you were either:
- aged 75 and over with a Community Services Card; or
- receiving a Veteran’s Pension or Invalid’s Benefit; or are
- a former Veteran’s Pension and Invalid’s Benefit recipient who transferred to NZ Superannuation at age 65 or over.

How do I take up the package?

If you meet the criteria above, please call us on 0800 838 801.  The Targeted Assistance Package is now closed in most parts of the country.  The final deadline for applications from people living in Northland, Auckland, the Waikato and the Bay of Plenty is Monday 3 March 2014.

Will eligible people get a new TV?

No, you won’t need a new TV. Almost any television can go digital with the right equipment.

If I am eligible, what sort of assistance will I receive?

You will receive the equipment needed to convert one television in your household to digital, plus full installation and training in how to use it. The equipment may include some or all of the following; a set top box, cable, and one UHF aerial or satellite dish. Wherever possible, existing UHF aerials or satellite dishes and associated cabling will be used rather than installing new equipment. You will be given user instructions and a standard warranty service plus access to a technical support line for 12 months in case you have any questions about using the equipment.

Is there a cost?

No. It is free of charge to qualifying people.

Will I own the equipment provided?

Yes, it belongs to you. If you move house or move from your rental property or rest home you can take it all with you, including the rooftop aerial. You would, however, have to make your own arrangements for it to be moved.

Is a subsidy available for eligible people to take up a pay-TV service such as Sky, Vodafone or Igloo?

No. The intention of the package is to ensure that eligible people continue to have access to the same free to air television services they have now.

How do I know if I qualify?

We have written to people to advise them that they may qualify and asking them to contact Going Digital to ‘opt in’. If you have not received a letter but believe you are eligible for the assistance package, please contact us.

What happens once I opt in for the assistance package?

You will be asked some questions to verify your identity and eligibility and to check that you do not already have digital television. After your eligibility has been confirmed, you will be contacted by an installation company to arrange an appointment for your installation. The installer will then visit your home to supply and install the necessary equipment to connect one television to digital, and to show you how to use it.

Can I have a friend or family member present when I have the training about how to use the equipment?

Absolutely. It’s a good idea to have someone else you know along for the training, particularly if it’s someone who is already comfortable with digital and can help you get used to using it. You will have access to the support line for 12 months after installation – but some people like to ask friends or family.

How long are people eligible for?

Eligible households can apply for assistance up to three months after their region goes digital. It is best to apply early to ensure the work can be completed before your region goes digital.

When do the Assistance Package eligibility windows close?

The Targeted Assistance Package is now closed in most parts of the country.  The final deadline for applications from eligible people living in Northland, Auckland, the Waikato and the Bay of Plenty is Monday 3 March 2014.

If I’m in the target group, but I’ve already gone digital, can I get my money back from the government?

No. The intention of the package is to help those groups who are most in need of technical and financial support.

What if one of my TV sets is already digital, but another isn’t? Am I eligible?

No. The assistance package is only available to households that do not already have at least one working digital television connection.

Can I still be eligible for assistance if I live in a rental property?

Yes. The Targeted Assistance Package is available to eligible people who are living in rented accommodation – but you will need to get your landlord’s permission for us to install an aerial or satellite dish.

What if I live in a shared household?

If people are in independent living arrangements within the same household, or, two or more households live in one dwelling (e.g. a community house arrangement) both will be eligible for the Targeted Assistance Package.

What if I use a shared antenna system?

Your building manager or body corporate is responsible for installing shared aerial systems. However, you may qualify for a set top box. Please call us for further advice.

What if I live in a rest home?

Rest home residents who meet the criteria are eligible for the Targeted Assistance Package. Your home is responsible for installing or upgrading shared antennae & cabling.

Do I need my landlord’s permission to install equipment?

Yes you will need to obtain the agreement of your landlord before any new aerial or cabling is installed.

What happens if I can’t use the equipment or it goes wrong?

We will train you in how to use the new equipment, leave behind a reference card, and give you a special number to call for telephone support. If you are having difficulty using the equipment after your training you should call the technical helpline, which will be available to you for 12 months after installation.

Who will install the digital TV equipment?

Going Digital has contracted Auckland-based Hills SignalMaster to manage delivery of the services. If you are eligible and opt in to the assistance package, Hills will arrange for local contractors in your area to carry out your installation and provide training in how to use the equipment.

Are there operational guidelines for the delivery of the Targeted Assistance Package?

Yes operational guidelines are available and they can be viewed here.